CCSS Complaint Resolution Specialist

2 weeks ago

Guangzhou, Guangdong, China HSBC Full time

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers' needs.

We are currently seeking an experienced professional to fill this role.

In this position, you will:

Impact on the Business/Function

1. Re-engage dissatisfied customers and manage and solve end-to-end complaint processes.

2. Provide complete resolution at the first point of contact.

3. Action and complete assigned complaints within agreed timelines.

4. Deliver what is promised in line with customer expectations.

Customers / Stakeholders

1. Improve service quality and complaint handling skills through various channels (Training, Sharing from Customer Relations, etc.).

2. Certified to handle multiple propositions (Advance, Premier) with multiple products (Core Banking, Cards).

3. Generate customer loyalty through strong knowledge of key products and services.

4. Own and resolve issues and understand how and when to escalate.

Leadership & Teamwork

1. Encourage and enable productive teamwork and matrix working, by demonstrating a collaborative approach and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

2. Engage with various business support units towards effective complaint closures.

3. Be an effective team player and share ideas towards improvement of customer satisfaction. Act as a mentor to assist new joiners as required.

Operational Effectiveness & Control:

1. Knowledge of Group compliance, Operational Risk. Maintain HSBC internal control standards.

2. Awareness of all elements of Operational Risk associated with the role.

Requirements

To be successful in this role, you should meet the following requirements:

1. Must have an education standard to at least a college degree and be of a legal working age.

2. Must be proficient in languages required by the process.

3. Must be flexible, customer-centric, and have the ability to thrive in a team environment seeking feedback and open to development.

4. Takes pride in delivering what is promised in line with customer and service expectations.

5. Wants to do a good job, is concerned about getting it right for the customer, and checks everything is in order.

6. Ability to work in a high-volume, fast-paced environment is required.

7. Proficiency with personal computers and basic software packages and specialized applications.

8. Excellent communication skills and is polite and friendly at all times.

9. Displays patience and empathy.

10. A knowledge expert who has the ability to teach/mentor others.

  • Complaint Resolution Specialist

    4 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    Wealth and Personal Banking (WPB)Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...

  • Specialist, CRP Complaints Handler

    3 weeks ago

    Guangzhou, Guangdong, China AIA Full time

    About AIAAIA is committed to creating a healthier, more sustainable future for everyone.About the RoleAs a Specialist, CRP, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesReceive and process customer complaints through various channels, including phone, email, and online...

  • IT Specialist

    2 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    Unlock Your Potential as a Consultant SpecialistAre you a skilled professional looking to make a meaningful impact in the world of technology? Look no further than HSBC Technology China, where we're seeking an experienced Consultant Specialist to join our team.About the RoleAs a Consultant Specialist, you'll be responsible for providing top-notch production...

  • Senior Quality Assurance Engineer

    2 days ago

    Guangzhou, Guangdong, China Avery Dennison Full time

    {"title": "Quality Assurance Specialist", "content": "About Your RoleAs a Quality Assurance Specialist at Avery Dennison, you will play a critical role in ensuring the quality of our products and processes. You will work closely with department heads to achieve quality-related KPIs and collaborate with global quality teams to drive continuous improvement...

  • IT Specialist

    3 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    About the RoleWe are seeking an experienced professional to join our team in the role of Consultant Specialist in Wholesale IT.Key ResponsibilitiesProvide full scope of the day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.Drive issue owners to ensure timely progress and resolution...

  • Sales Specialist

    1 month ago

    Guangzhou, Guangdong, China Avantor Full time

    Job Summary:We are seeking a highly motivated and results-driven Sales Specialist to join our team at Avantor. As a Sales Specialist, you will be responsible for selling products and/or services to a group of clients and identifying new and potential customers to reach project profitability and billing levels within an assigned sales territory and/or...

  • Therapeutic Specialist I

    7 days ago

    Guangzhou, Guangdong, China Gilead Sciences Full time

    Job Title: Therapeutic Specialist IAbout Gilead SciencesGilead Sciences is a biopharmaceutical company that has been dedicated to creating a healthier world for all people for over 35 years. We have been working tirelessly to develop therapies that improve lives and ensure access to these therapies across the globe. Our mission requires collaboration,...

  • Quality Management Specialist

    3 days ago

    Guangzhou, Guangdong, China Celanese Corporation Full time

    Job Title: Quality Management SpecialistCelanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in various industries and consumer applications. Our businesses leverage the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers,...

  • Therapeutic Specialist I

    3 weeks ago

    Guangzhou, Guangdong, China Gilead Sciences Full time

    Job Title: Therapeutic Specialist IAt Gilead Sciences, we're committed to creating a healthier world for all people. For over 35 years, we've been driving innovation in diseases such as HIV, viral hepatitis, COVID-19, and cancer, improving patient lives, and increasing access to therapies globally. As we continue to tackle the world's most pressing health...

  • Sales Specialist

    2 weeks ago

    Guangzhou, Guangdong, China Avantor Full time

    The Opportunity:As a Sales Specialist at Avantor, you will work independently under close supervision to sell products and/or services to a group of clients and identify new and potential customers to reach project profitability and billing levels within an assigned sales territory and/or account. Your activities will include negotiation, sale, installation...

  • Senior Engineer

    4 weeks ago

    Guangzhou, Guangdong, China TTM Technologies, Inc. Full time

    {"title": "Quality Assurance and Technical Support Specialist", "subtitle": "Join TTM Technologies, Inc. as a Quality Assurance and Technical Support Specialist", "content": "At TTM Technologies, Inc., we are seeking a highly skilled Quality Assurance and Technical Support Specialist to join our team.As a Quality Assurance and Technical Support Specialist,...

  • Customer Service Representative

    1 month ago

    Guangzhou, Guangdong, China HSBC Full time

    Wealth and Personal Banking (WPB)Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...

  • Customer Service Associate

    4 weeks ago

    Guangzhou, Guangdong, China Ninja Van Full time

    About Ninja VanNinja Van is a pioneering logistics company that's revolutionizing the delivery industry with cutting-edge technology and innovative operational concepts. Founded in 2014, we've grown to become the largest and fastest-growing last-mile logistics company in Southeast Asia, partnering with over 35,000 merchants and delivering over 1,000 parcels...

  • Mechanical Certification Engineer

    4 weeks ago

    Guangzhou, Guangdong, China Bureau Veritas Group Full time

    Job Title: Mechanical Certification EngineerAt Bureau Veritas Group, we are seeking a highly skilled Mechanical Certification Engineer to join our team. As a key member of our certification team, you will be responsible for ensuring that our clients' products meet the necessary regulatory requirements for the European market.Responsibilities:Perform project...

  • Mechanical Certification Engineer

    3 weeks ago

    Guangzhou, Guangdong, China Bureau Veritas Group Full time

    Job Title: Mechanical Certification EngineerAt Bureau Veritas Group, we are seeking a highly skilled Mechanical Certification Engineer to join our team. As a key member of our certification team, you will be responsible for ensuring that our clients' products meet the required standards and regulations.Responsibilities:Perform project of CE certification...

  • Sales Consultant

    1 week ago

    Guangzhou, Guangdong, China Straumann Group Full time

    Job SummaryStraumann Group is seeking a highly motivated Sales Consultant to join our team. As a Sales Consultant, you will be responsible for developing and executing sales strategies to increase revenues and market share in digital dentistry.Key ResponsibilitiesMeet annual sales targets by developing and executing effective sales plans.Promote and specify...

  • Certified Mechanical Engineer

    1 month ago

    Guangzhou, Guangdong, China Bureau Veritas Group Full time

    Job DescriptionBureau Veritas Group is seeking a highly skilled Mechanical Certification Engineer to join our team.Job Summary:The Mechanical Certification Engineer will be responsible for performing project of CE certification according to Directives of EU and relative harmonized standards, including site check and TCF compiling support for relative...

  • Senior Lead Consultant Specialist

    4 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    About the RoleWe are seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist. This is a unique opportunity to make a real impact in the financial services industry.Key ResponsibilitiesWork across the Technology delivery lifecycle, including inception, construction, testing, release, and ongoing management of a...

  • Senior Lead Consultant Specialist

    4 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    About the RoleWe are seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist. This is a unique opportunity to work on high-impact projects and make a real difference in the financial services industry.Key ResponsibilitiesWork across the Technology delivery lifecycle, including inception, construction, testing,...

  • Senior Lead Consultant Specialist

    2 weeks ago

    Guangzhou, Guangdong, China HSBC Full time

    About the RoleWe are seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist. This is a unique opportunity to make a real impact in the financial services industry.Key ResponsibilitiesWork across the Technology delivery lifecycle, including inception, construction, testing, release, and ongoing management of a...