Program Director, Global Store Operations

6 days ago


Beijing, Beijing, China Amazon (China) Holding Company Limited Full time

About the Role

Amazon China is seeking an experienced Store Operations Manager to lead post-sale customer experience related projects/programs/products on cross-border shipping. The ideal candidate will have a strong background in program management and a passion for delivering excellent customer experiences.

Key Responsibilities

  • Collaborate with cross-functional teams to improve post-sale customer experience
  • Investigate customer experience issue cases and work with stakeholders to find solutions
  • Support key events and ensure import fee accuracy
  • Analyze operational metrics to optimize effectiveness

Requirements

  • 5+ years of program management experience
  • 5+ years of working cross-functionally with tech and non-tech teams
  • 5+ years of defining and implementing process improvements using data and metrics
  • Bachelor's degree
  • Intermediate Excel skills


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