Principal Transformation Business Analyst

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At HSBC, we are dedicated to fostering an environment where your contributions are valued and recognized.

As one of the largest banking and financial services organizations globally, HSBC serves approximately 40 million customers across 63 countries and territories. Our mission is to facilitate growth, empower businesses, and support individuals in achieving their aspirations.

We are currently in search of a seasoned professional to join our team as a Senior Business Transformation Analyst.

In this pivotal role, the Senior Business Transformation Analyst will spearhead initiation activities and define operating models, playing a crucial role in how Global Transformation implements and sustains change in collaboration with our delivery partners. The primary responsibility includes managing and executing analysis activities within key programs. This role will lead multidisciplinary teams engaged in Requirements Management, Design, Change Management, and Implementation Management throughout project execution. Senior Business Transformation Analysts frequently serve as experts across various projects and programs, guiding teams in their approach to Requirements Management and other analytical tasks.

Furthermore, Senior Business Transformation Analysts will oversee Change Management initiatives, ranging from early change planning and audience analysis to designing and executing change interventions such as communications, training, support, and organizational alignment. They will also track and act upon change readiness, adoption, and feedback. Ultimately, they are accountable for Implementation Management, which encompasses planning, controlling, and reporting on the deployment of change initiatives, with a focus on accelerating benefits while minimizing risks. This role often includes team management responsibilities within the projects and programs they oversee. As members of the Global Transformation management team, they may also have line or assignment management duties for junior resources within their resource pool.

Value Creation:

• Proactively manages stakeholder expectations, fostering transparent communication and resolving conflicts while representing diverse stakeholder interests.
• Identifies and analyzes complex challenges, generating innovative solutions that consider all implications; leads brainstorming sessions to address issues.
• Challenges the status quo and facilitates stakeholders in recognizing improvement opportunities.
• Leverages an understanding of the Group's strategy, strengths, weaknesses, and the external market to inform business decisions and create competitive advantages.
• Understands diverse perspectives and evaluates options to develop actionable solutions.
• Exhibits high energy, comprehends team dynamics, and motivates others to achieve objectives.
• Listens actively to understand others' viewpoints, encourages open discussions with integrity, even on sensitive matters.
• Often acts as an expert across multiple projects or programs, guiding teams on requirements gathering, design, change, or implementation methodologies.

Operational Performance:

• Coordinates requirements gathering, documentation, prioritization, and traceability while collaborating with multiple program teams and senior stakeholders.
• Challenges requirements and crafts detailed, innovative business solutions to meet established business needs.
• Assists business functions in evaluating current operating models and translating strategies into target operating models, considering impacts on customers, products/services, organization, personnel, processes, technology, and other critical factors.
• Documents and develops targeted benefits for change interventions.
• Utilizes financial acumen to create high-level business cases, considering investments and anticipated benefits.
• Architects complex, large-scale change solutions, detailing all aspects of the change journey and audience impacts.
• Leads change implementation activities, providing guidance to teams and regular updates to stakeholders.
• Oversees the end-to-end change journey and validates mitigation strategies.
• Defines, shapes, and recommends creative solution options, weighing risks and rewards.
• Manages process re-engineering as part of the change initiative, offering detailed guidance on process design.

Capability and People Development:

• Manages cross-functional and cross-cultural teams, evaluating individual and team performance against objectives.
• Promotes team engagement initiatives, fostering a collaborative learning environment.
• Establishes high standards and encourages continuous improvement based on ongoing feedback.
• Develops a network of professional relationships to enhance collaborative efforts and encourage openness.
• Encourages networking and collaboration beyond individual business areas to shape change and benefit the organization and its customers.
• Supports the PMO and Consulting Leadership team with resource management and scheduling, identifying project resource requirements.

Required Qualifications:

• Extensive experience in a Business Analyst role within the end-to-end Digital Platform domain.
• Proven experience analyzing Retail Banking Mobile Platform Products.
• Experience managing the requirements lifecycle for Customer Journeys across various channels.
• Experience leading teams of Business Analysts for multi-market deployments.
• Understanding of operational impacts resulting from Digital Platform service failures.
• Strong knowledge of risks associated with the Banking Mobile App ecosystem and controls implemented within solutions.
• Comprehensive understanding of HSBC Group structures, processes, and objectives.
• In-depth knowledge of the external environment, including regulatory and competitive landscapes.
• Advanced skills in business analysis, requirements gathering, and design techniques.
• Proven expertise in change management and implementation management methodologies.
• Demonstrated track record as an exceptional analyst or consultant.
• Overall knowledge of the financial services industry with specific functional expertise.
• Extensive experience employing various analysis techniques in change environments, focusing on business, operations, and technology projects.
• Experience in business case development and understanding how design enablers support business benefits.
• Strong experience delivering change to diverse audiences and managing implementation in banking contexts.
• Excellent communication, interpersonal, and negotiation skills.
• Strong decision-making and problem-solving abilities.
• Experience managing large, remote teams and resources.
• Ability to motivate and lead teams using appropriate management styles.
• Proven ability to work across regions while maintaining a global perspective.
• Proven ability to engage with senior stakeholders and sponsors.
• Resource and team management skills.

Preferred Qualifications:

• Certified Business Analysis Professional (CBAP) - Optional.
• Degree in Business Information Systems or a related field – Optional.
• Degree in business administration, management, economics, engineering, or science - Optional.

HSBCLL/GZ*

Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.