Service Coordinator
1 week ago
The Role
We are seeking a highly skilled and dedicated Service Coordinator to join our team at Atlas Copco. In this role, you will be responsible for ensuring the smooth delivery of services to our customers.
Key Responsibilities:
- Customer Satisfaction: Focus on meeting and exceeding customer expectations to drive revenue growth.
- Communication: Effectively communicate with customers to confirm and follow up on their requests.
- Planning: Coordinate planning activities according to customer service requests, engineer competence, and part delivery status.
- Contract Management: Monitor the execution status of contracts and internal orders to ensure timely closure.
- Performance Feedback: Provide constructive feedback to service managers on technician performance, working attitude, and efficiency.
- Collaboration: Work with other departments to resolve pending issues and facilitate forward planning.
- Reporting: Generate accurate and timely data reports for supervisors.
What We Offer:
A friendly and family-like work environment.
Opportunities for growth and development.
A culture of respectful interaction, ethical behavior, and integrity.
Potential to make a meaningful impact.
New challenges and learning opportunities every day.
Access to global job opportunities within the Atlas Copco Group.
Requirements:
Experience: More than 2 years' experience in compressor equipment service or related equipment.
Skills: Basic English, computer skills, and team management experience.
Educational Background: College graduate or above in mechanical engineering or equivalent.
Location: Wuxi
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