Air Freight Coordinator

4 weeks ago


Shenzhen, Guangdong, China dbschenker Full time

Job Summary

We are seeking a highly skilled Air Freight Coordinator to join our team at DB Schenker. As a key member of our operations team, you will be responsible for coordinating air freight shipments, ensuring timely and accurate delivery of goods to our customers.

Key Responsibilities

  • Coordinate with operations and other teams to meet customers' requirements and resolve daily operational issues.
  • Communicate effectively with customers, overseas offices, and shippers/consignees to provide timely information and documentation.
  • Respond promptly to customer inquiries and requests, ensuring seamless day-to-day correspondence.
  • Coordinate with related teams for booking space and picking up cargo, ensuring efficient logistics operations.
  • Verify customs clearance documentation, monitor clearance status, and confirm flight information with booking agents.
  • Relay new government policies and customs regulations to customers, ensuring compliance and accuracy.
  • Verify sales quotations in company systems and ensure accurate system transactions and document creation.
  • Offer pre-alerts to related parties and issue invoices for local charges overseas in a timely and accurate manner.
  • Track and trace shipments, communicating progress internally and to customers, and ensuring smooth air freight shipment handling.
  • Provide reports and statistics to customers as required, and handle complaints and claims from customers.

Requirements

  • At least 3+ years' experience in forwarding, trading, or a relevant business industry.
  • Thorough knowledge of air freight operations and processes.
  • College degree or above, with excellent typing skills and computer literacy.
  • Good command of written and oral English, with the ability to communicate effectively with customers and colleagues.

Benefits

  • Professional development opportunities, with a focus on continual training and growth.
  • Work-life balance, with flexible vacation and leave policies.
  • International opportunities, with the chance to work with a global logistics network.

About DB Schenker

At DB Schenker, we believe in the power of diversity and individuality. As a global logistics network, we connect the world and empower our people to make a difference. Join our team and be part of a dynamic, inclusive, and growth-oriented organization.


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