Air Freight Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Air Freight Coordinator to join our team at DB Schenker. As a key member of our operations team, you will be responsible for coordinating air freight shipments, ensuring timely and accurate delivery of goods to our customers.
Key Responsibilities
- Coordinate with operations and other teams to meet customers' requirements and resolve daily operational issues.
- Communicate effectively with customers, overseas offices, and shippers/consignees to provide timely information and documentation.
- Respond promptly to customer inquiries and requests, ensuring seamless day-to-day correspondence.
- Coordinate with related teams for booking space and picking up cargo, ensuring efficient logistics operations.
- Verify customs clearance documentation, monitor clearance status, and confirm flight information with booking agents.
- Relay new government policies and customs regulations to customers, ensuring compliance and accuracy.
- Verify sales quotations in company systems and ensure accurate system transactions and document creation.
- Offer pre-alerts to related parties and issue invoices for local charges overseas in a timely and accurate manner.
- Track and trace shipments, communicating progress internally and to customers, and ensuring smooth air freight shipment handling.
- Provide reports and statistics to customers as required, and handle complaints and claims from customers.
Requirements
- At least 3+ years' experience in forwarding, trading, or a relevant business industry.
- Thorough knowledge of air freight operations and processes.
- College degree or above, with excellent typing skills and computer literacy.
- Good command of written and oral English, with the ability to communicate effectively with customers and colleagues.
Benefits
- Professional development opportunities, with a focus on continual training and growth.
- Work-life balance, with flexible vacation and leave policies.
- International opportunities, with the chance to work with a global logistics network.
About DB Schenker
At DB Schenker, we believe in the power of diversity and individuality. As a global logistics network, we connect the world and empower our people to make a difference. Join our team and be part of a dynamic, inclusive, and growth-oriented organization.
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