Operational Care Specialist
2 weeks ago
Shenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2121660
You will be part of our Operational Care team, adding your expertise + skills to the delivery of operational excellence.
Your Role
You will be responsible for enabling transport activities by executing less-than-container load (LCL) operations whilst liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
• To create + complete shipment details in our internal transport management system, coordinate with relevant stakeholders, then organize transport based on our obligations to the customer, escalating discrepancies as required.
• To ensure high data quality is available for timely + accurate customer reporting.
• To create files for SACO consolidation containers (Master).
• To review + ensure alignment of shipping instructions including clarifying deviations + conflicts while taking country regulations, export compliance, rate + routing information into consideration.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to customer care locations (CCLs).
• To ensure optimization + efficiency is reached accordingly to goals + related cargo statuses are entered into relevant systems.
• To ensure cost distributions are completed in time + accurately.
• To support on claims + dispute resolution.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
Who we are looking for
Your analytical + problem solving approach along with the ability to work under pressure + great time management will be key to your success in this role.
You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for.
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