Executive - Customer Service

3 months ago

Shenzhen, China dbschenker Full time

Your tasks

* Work closely with operations and other teams within the project to meet customers' requirement and solve daily operational issue.

* To keep day-to-day correspondence and communicate between customer ，oversea offices and shipper/consignee. Provides information and documentation to others timely.

* Timely respond to customer's queries or request on daily operation.

* Coordinate with related team for booking space and picking up cargo.

* Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as first flight and second lighted and ETA.

* Relay brand-new government relevant policies and customs regulations to customer.

* Verified sales quotation in company system when book the shipments.

* Ensure the accuracy of system transactions and documents creation.

* Offer pre-alert to related parties

* Issue invoice for local charges overseas timely and accurately.

* Track and trace shipments where necessary, critical orders, delayed orders etc. and communicate progress internally and to customers.

* Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling.

* Provide reports and statistic according to customers' requirements.

* Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.

* Perform any special duties / projects as assigned by the management.

Requirements

At lease 3+ years' experience with forwarding company, trading company or relevant business industry. Well-known the whole operation process. Good air freight knowledge and background College degree or above. Excellent typing skill Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint. Good command of written and oral English.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Customer Service Executive

    2 weeks ago

    Shenzhen, Guangdong, China dbschenker Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Executive to join our team at DB Schenker. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless logistics operations.Key Responsibilities:Work closely with operations and other teams to meet customers' requirements and...

  • Customer Service Manager

    3 weeks ago

    Shenzhen, Guangdong, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Applied Materials. As a key member of our organization, you will be responsible for developing and maintaining customer relationships, managing customer engineers, and driving business growth.Key ResponsibilitiesDevelop and maintain customer relationships...

  • Customer Service Representative

    4 weeks ago

    Shenzhen, Guangdong, China Corning Full time

    Customer Service Representative Job Description at Corning **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Corning. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients. **Key Responsibilities** * Internally: 1....

  • Customer Service Representative

    3 weeks ago

    Shenzhen, Guangdong, China Corning Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Corning. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesPerform PO cross checks for the CSR team to ensure accurate and timely order...

  • Customer Service Liaison

    1 month ago

    Shenzhen, Guangdong, China QIMA Full time

    Job SummaryAs a key member of the QIMA team, the Sales Retention Coordinator will play a vital role in maintaining strong relationships with existing clients and driving repeat business. This is an exciting opportunity for a highly organized and customer-focused individual to join our dynamic team and contribute to the company's continued growth and...

  • Customer Service Representative

    1 month ago

    Shenzhen, Guangdong, China Corning Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Corning. As a key member of our sales support team, you will play a critical role in ensuring the smooth operation of our customer-facing processes.Key ResponsibilitiesInternal TasksPerform PO cross-checks for the CSR team to ensure accuracy...

  • Customer Service Representative

    2 months ago

    Shenzhen, China Corning Full time

    :Internally PO cross check for CSR team System maintenance for customer master data and product codes  System maintenance for RMA and credit Domestic sales invoice reconciliation and VAT invoice follow up  Support other consolidated tasks or reports Externally AR delivery to customers Education & Experience 1-2 years working experience in sales related...

  • Sales and Customer Service Representative

    2 weeks ago

    Shenzhen, Guangdong, China tesa Full time

    Job Title: Sales / Customer ServiceAbout the Role:We are seeking a highly motivated and experienced Sales / Customer Service professional to join our team at tesa. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales...

  • Account Executive, ACCS

    2 weeks ago

    Shenzhen, Guangdong, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Executive to join our Amazon Currency Converter (ACCS) team. As an Account Executive, you will be responsible for prospecting and facilitating the adoption of CN-based selling partners to Amazon's Currency Converter product.Key ResponsibilitiesBuild and maintain relationships with...

  • Customer Service Manager

    1 week ago

    Shenzhen, Guangdong, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Engineer to join our team at Applied Materials. As a Customer Engineer, you will be responsible for developing and maintaining customer relationships, managing customer engineers, and executing escalation procedures.Key ResponsibilitiesDevelop and maintain customer relationships with all...

  • Sales and Customer Service Representative

    7 days ago

    Shenzhen, Guangdong, China tesa Full time

    Job DescriptionJob SummaryWe are seeking a highly motivated and experienced Sales and Customer Service Representative to join our team at tesa. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key...

  • Customer Service Representative

    2 months ago

    Shenzhen, China Corning Full time

    Requisition Number: 64477 Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...

  • Customer Service Representative

    2 months ago

    Shenzhen, China Corning Full time

    Requisition Number: 64477   Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts,...

  • Customer Service Representative

    3 weeks ago

    Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Molex. As a key member of our sales team, you will be responsible for providing exceptional customer service to meet our customer satisfaction goals.Key ResponsibilitiesProvide timely and effective customer service to meet customer satisfaction goals.Monitor and...

  • Customer Service Representative

    4 weeks ago

    Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring timely delivery of products, and maintaining a positive working relationship with internal teams.Key...

  • Customer Service Representative

    2 weeks ago

    Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Molex. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our clients, ensuring timely delivery of products, and maintaining strong relationships with internal stakeholders.Key...

  • Customer Service Representative

    1 month ago

    Shenzhen, Guangdong, China Molex Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Molex. As a key member of our sales support team, you will play a critical role in delivering exceptional customer service and driving business growth.Key ResponsibilitiesProvide timely and effective customer service to...

  • Customer Service Representative

    3 days ago

    Shenzhen, Guangdong, China Lumentum Full time

    At Lumentum, we're looking for a skilled professional to join our team as a Senior Customer Service Professional. As a key point of contact for our customers, you will be responsible for ensuring their requirements are met and documented appropriately.Key Responsibilities:Act as the primary point of contact for customers, providing timely and effective...

  • Account Executive, ACCS

    3 months ago

    Shenzhen, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time

    Amazon Currency Converter is part of Amazon Payments Products, a fast-growing business with new product launches and market-leading features which improve customers' shopping experience on Amazon. Amazon Currency Converter for Sellers (ACCS) is a service that allows Amazon sellers to receive the proceeds of their earnings into their local bank account if...

  • Customer Service Representative

    1 week ago

    Shenzhen, Guangdong, China Lumentum Full time

    At Lumentum, we're looking for a skilled Senior Customer Service Professional to join our team. As a key point of contact for our customers, you'll ensure their requirements are met and documented accurately.Key ResponsibilitiesAct as the primary point of contact for customers, ensuring their needs are met and documented properly.Provide proactive support to...