Customer Service Representative

1 week ago


Shenzhen, Guangdong, China Corning Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Corning. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Perform PO cross checks for the CSR team to ensure accurate and timely order fulfillment.
  • Maintain system integrity for customer master data and product codes, ensuring data accuracy and consistency.
  • Support RMA and credit system maintenance to resolve customer inquiries and issues efficiently.
  • Reconcile domestic sales invoices and follow up on VAT invoices to ensure timely payment and resolution of any discrepancies.
  • Assist with other consolidated tasks and reports as needed to support the team's goals and objectives.
Requirements
  • 1-2 years of working experience in sales-related functions.
  • College degree and university degree is a plus.
  • Proficiency in PC skills with MS Office and ERP system.
  • Basic knowledge of international trade or sales terms and conditions.
  • Workable English skills.
  • Carefulness, patience, stable personality, and a sense of responsibility.
Preferred Qualifications
  • Customer service and supply chain knowledge are preferred.
  • Foreign company working experience is preferred.
  • Ability to learn fast and execute tasks efficiently.
  • Studious and open-minded individual.
Soft Skills
  • Potential problem-solving skills.


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