Customer Service Manager

1 month ago


Shenzhen, Guangdong, China Applied Materials Full time
Job Summary

We are seeking a highly skilled and experienced Customer Engineer to join our team at Applied Materials. As a Customer Engineer, you will be responsible for developing and maintaining customer relationships, managing customer engineers, and executing escalation procedures.

Key Responsibilities
  • Develop and maintain customer relationships with all relevant individuals in the district at all times.
  • Manage, coach, and direct customer engineers in the district.
  • Responsible for salary planning, career planning, corrective actions, and performance appraisals.
  • Initiate reports necessary for the business and be the prime interface with Product Divisions.
  • Monitor the CSD Award Program and mentorship program.
  • Execute escalation procedures and manage RMA procedures.
  • Responsible for system installation, planning, reporting, and execution.
Requirements
  • Bachelor's Degree.
  • 4-7 years of experience in a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Relocation is eligible, and travel is required 50% of the time.



  • Shenzhen, Guangdong, China Arrow Electronics, Inc. Full time

    Job SummaryAs a Customer Service Officer at Arrow Electronics, Inc., you will provide exceptional internal and external customer service, sales support, and order management. Your key responsibilities will include handling customer inquiries, resolving issues, and maintaining performance expectations to enhance Arrow's position within each customer and...


  • Shenzhen, Guangdong, China Huatai Securities Full time

    At Huatai Securities, we are seeking a highly skilled and experienced Customer Service Representative to join our team.About the RoleThe successful candidate will be responsible for handling switchboard operations, answering and transferring calls in a professional and courteous manner. You will also be required to greet visitors, manage incoming and...


  • Shenzhen, Guangdong, China Huatai Securities Full time

    ReceptionistJob OverviewHuatai Securities is seeking a highly skilled and professional Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.Key ResponsibilitiesManage switchboard operations, handle...


  • Shenzhen, Guangdong, China Lumentum Full time

    At Lumentum, we're passionate about delivering exceptional customer experiences. As a Senior Customer Service Professional, you'll play a vital role in ensuring our customers receive top-notch support and service.Key Responsibilities:Act as a key point of contact for customers, ensuring their requirements are met and documented accurately.Provide proactive...


  • Shenzhen, Guangdong, China Lumentum Full time

    Join Lumentum as a Customer Service Specialist and take on a pivotal role in ensuring the smooth delivery of products to our customers. Key Responsibilities:Act as a key point of contact for customers and ensure their requirements are met and documented appropriately.Proactively support customers with both pre-sales and post-sales activities.Review, enter...


  • Shenzhen, Guangdong, China Applied Materials Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with customers across all levels, ensuring seamless communication and collaboration.Lead and direct a team of customer engineers, providing guidance, coaching, and support to drive performance and growth.Initiate and manage reports to inform business decisions, serving as the primary interface...


  • Shenzhen, Guangdong, China Lumentum Full time

    At Lumentum, we're looking for a skilled professional to join our team as a Senior Customer Service Professional. As a key point of contact for our customers, you will be responsible for ensuring their requirements are met and documented appropriately.Key Responsibilities:Act as the primary point of contact for customers, providing timely and effective...


  • Shenzhen, Guangdong, China Corning Full time

    As a key member of our Customer Service team, you will play a vital role in ensuring the smooth operation of our daily activities.Key Responsibilities:Verify order accuracy and confirm entry into our systemPrepare and confirm customer payments, including PFI and COOManage order entry, data entry, and maintenanceOrganize and maintain documentsAdditional...


  • Shenzhen, Guangdong, China Corning Full time

    At Corning, we're shaping the industries we serve and the world we live in. Our scientists and engineers are inventing life-changing technologies using materials science. We're committed to purposeful invention, and our sustained investment in research and development means we're always ready to solve the toughest challenges alongside our customers.We're...


  • Shenzhen, Guangdong, China Huatai Securities Full time

    Job SummaryHuatai Securities is seeking a highly skilled and customer-focused Receptionist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional service to clients and colleagues alike.Key ResponsibilitiesManage switchboard operations, handling calls and transferring them...


  • Shenzhen, Guangdong, China TE Connectivity Full time

    Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.Key...


  • Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Molex. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring timely delivery of products, and maintaining strong relationships with our customers.Key ResponsibilitiesProvide top-notch...


  • Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Molex. As a key member of our sales support team, you will be responsible for providing exceptional customer service to meet our customer satisfaction goals.Key ResponsibilitiesProvide timely and effective customer service to meet customer satisfaction...


  • Shenzhen, Guangdong, China Lumentum Full time

    Lumentum is seeking a highly skilled Customer Service and Sales Professional to join our team.About the RoleWe are looking for an individual who can act as a key point of contact for our customers, ensuring their requirements are met and documented appropriately. The ideal candidate will have excellent verbal and written communication skills in English and...


  • Shenzhen, Guangdong, China HSBC Full time

    Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and...


  • Shenzhen, Guangdong, China Molex Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Molex. This role will be responsible for providing exceptional customer service to all customers, meeting key performance indicators (CRD).Key ResponsibilitiesProvide timely and effective support to customers through various communication channels, ensuring their...


  • Shenzhen, Guangdong, China Corning Full time

    At Corning, we're shaping the industries we serve and the world we share. As a Customer Service Representative, you'll be part of a team that's vital to our customers' success.We're inventing life-changing technologies using materials science, and our scientific and manufacturing expertise is at the center of the way the world interacts, works, learns, and...


  • Shenzhen, Guangdong, China Applied Materials Full time

    Key ResponsibilitiesDevelops and maintains customer relationships with all relevant individuals in their district at all times. Performs regular customer visits to ensure customer satisfaction and growth.Leadership RoleManages, coaches, and directs customer engineers in their district. Responsible for salary planning, career planning, corrective actions,...


  • Shenzhen, Guangdong, China Corning Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Service Operations Coordinator to join our team at Corning. The successful candidate will work closely with our Customer Service team to ensure seamless daily operations.The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced...


  • Shenzhen, Guangdong, China dbschenker Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Executive to join our team at DB Schenker. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of air freight shipments.Key ResponsibilitiesWork closely with operations and other teams to meet...