Customer Service Specialist
2 weeks ago
Join Lumentum as a Customer Service Specialist and take on a pivotal role in ensuring the smooth delivery of products to our customers.
- Key Responsibilities:
- Act as a key point of contact for customers and ensure their requirements are met and documented appropriately.
- Proactively support customers with both pre-sales and post-sales activities.
- Review, enter purchase orders into the ERP system, and maintain sales order files.
- Oversee backlog management to guarantee timely product delivery.
- Collaborate with cross-functional teams to resolve customer issues and concerns.
- Requirements:
- Bachelor's degree in a relevant field.
- At least 5 years of experience in customer service or sales assistance.
- Fluency in English and Mandarin with excellent verbal and written communication skills.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with Oracle ERP systems.
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