International Logistics Customer Support Specialist
2 days ago
Kuehne+Nagel, Shenzhen, China
We are seeking a skilled customer support professional to join our team in Shenzhen, China. As a Customer Support Specialist for Sea Logistics Operations, you will play a key role in delivering exceptional customer service and ensuring the smooth execution of logistics operations.
Your Responsibilities:
- To provide timely and effective support to customers through various communication channels, including phone, email, and in-person meetings.
- To work closely with internal stakeholders, such as sales and operations teams, to resolve customer inquiries and issues.
- To maintain accurate records of customer interactions and transactions.
- To collaborate with finance teams to adjust credit limits based on daily business development.
- To analyze and document complaints, identifying root causes and implementing measures to prevent recurrence.
Requirements:
- A strong focus on customer relationships and time management skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with logistics operations and supply chain solutions.
Benefits:
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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