Sea Logistics Customer Care Manager
2 weeks ago
Job Title: Sea Logistics Customer Care Manager
About the Role:
We are seeking a highly skilled and experienced Customer Care Manager to lead our Sea Logistics Customer Care Team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Lead and direct the Customer Care Team to provide excellent customer service and support.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with internal stakeholders to ensure seamless customer experience.
- Conduct regular performance reviews and provide coaching and development opportunities to team members.
- Identify and implement process improvements to increase efficiency and productivity.
Requirements:
- Proven experience in customer service management, preferably in a logistics or transportation industry.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Experience with customer relationship management (CRM) software.
What We Offer:
Kuehne+Nagel is a leading logistics company that values diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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