Sea Logistics Customer Care Manager

2 weeks ago


Shenzhen, Guangdong, China Kuehne+Nagel Full time

Job Title: Sea Logistics Customer Care Manager

About the Role:

We are seeking a highly skilled and experienced Customer Care Manager to lead our Sea Logistics Customer Care Team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Lead and direct the Customer Care Team to provide excellent customer service and support.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal stakeholders to ensure seamless customer experience.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Identify and implement process improvements to increase efficiency and productivity.

Requirements:

  • Proven experience in customer service management, preferably in a logistics or transportation industry.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with customer relationship management (CRM) software.

What We Offer:

Kuehne+Nagel is a leading logistics company that values diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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