Customer Service Executive

2 weeks ago


Shenzhen, Guangdong, China dbschenker Full time
Job Description

We are seeking a highly skilled Customer Service Executive to join our team at DB Schenker. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless logistics operations.

Key Responsibilities:
  • Work closely with operations and other teams to meet customers' requirements and resolve daily operational issues.
  • Communicate effectively with customers, overseas offices, and shippers/consignees to provide timely information and documentation.
  • Respond promptly to customer queries and requests, ensuring timely resolution of daily operations.
  • Coordinate with related teams for booking space and picking up cargo.
  • Monitor customs clearance documentation and confirm flight information with booking agents.
  • Relay new government policies and customs regulations to customers.
  • Verify sales quotations in company systems and ensure accuracy of system transactions and documents.
  • Offer pre-alerts to related parties and issue invoices for local charges overseas.
  • Track and trace shipments, communicating progress internally and to customers.
  • Liaise with domestic and overseas colleagues and local clients to ensure smooth air freight shipment handling.
  • Provide reports and statistics according to customers' requirements.
  • Handle complaints and claims from customers and coordinate exceptional cases with agents.
Requirements:
  • At least 3+ years' experience with a forwarding company, trading company, or relevant business industry.
  • Well-known operation process.
  • Good air freight knowledge and background.
  • College degree or above.
  • Excellent typing skill.
  • Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint.
  • Good command of written and oral English.
Benefits:
  • Professional Development: We believe in continual training and development for our people.
  • Work-life Balance: Our vacation and leave policies reflect our belief in proper work-life balance.
  • Working Internationally: See the world with DB Schenker.


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