Senior Client Services Project Manager
6 days ago
As a Senior Client Services Project Manager, you will be responsible for delivering exceptional instrument maintenance and repair services, whether on-site or remotely. Your primary focus will be on the troubleshooting and repair of advanced laboratory instruments, including Agilent GC, LC, Single Quad MSD, and Waters HPLC/UPLC systems. This role demands a hands-on approach to diagnosing issues while also managing various project-related responsibilities.
Key Responsibilities
Instrument Maintenance and Troubleshooting
Conduct routine and emergency maintenance on Agilent and Waters instruments. Identify and resolve technical challenges to minimize instrument downtime. Ensure all instruments are calibrated and operating within specified parameters.
Project Management and Coordination
Oversee AMS-Contract projects, ensuring that all deliverables align with client expectations. Collaborate with both internal teams and external suppliers to effectively manage resources and timelines.
Documentation and Compliance
Maintain comprehensive service records and reports for all maintenance activities. Update and document standard operating procedures related to instrument upkeep.
Qualifications
A Bachelor's degree in a relevant technical discipline, demonstrating a strong understanding of laboratory equipment.
A minimum of 5 years of experience in instrument repair, ideally with OEM training and familiarity with Agilent GC, LC, Single Quad MSD, and Waters HPLC/UPLC systems.
Demonstrated ability to independently diagnose and resolve instrument issues.
Strong project management capabilities, including the coordination of service schedules and management of third-party vendors.
Excellent communication skills, both written and verbal, in English and Mandarin.
Familiarity with project management software and tools is advantageous.
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