Senior Client Services Project Manager

6 days ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time

As a Senior Client Services Project Manager, you will be responsible for delivering exceptional instrument maintenance and repair services, whether on-site or remotely. Your primary focus will be on the troubleshooting and repair of advanced laboratory instruments, including Agilent GC, LC, Single Quad MSD, and Waters HPLC/UPLC systems. This role demands a hands-on approach to diagnosing issues while also managing various project-related responsibilities.

Key Responsibilities

Instrument Maintenance and Troubleshooting
Conduct routine and emergency maintenance on Agilent and Waters instruments. Identify and resolve technical challenges to minimize instrument downtime. Ensure all instruments are calibrated and operating within specified parameters.

Project Management and Coordination
Oversee AMS-Contract projects, ensuring that all deliverables align with client expectations. Collaborate with both internal teams and external suppliers to effectively manage resources and timelines.

Documentation and Compliance
Maintain comprehensive service records and reports for all maintenance activities. Update and document standard operating procedures related to instrument upkeep.

Qualifications

A Bachelor's degree in a relevant technical discipline, demonstrating a strong understanding of laboratory equipment.

A minimum of 5 years of experience in instrument repair, ideally with OEM training and familiarity with Agilent GC, LC, Single Quad MSD, and Waters HPLC/UPLC systems.

Demonstrated ability to independently diagnose and resolve instrument issues.

Strong project management capabilities, including the coordination of service schedules and management of third-party vendors.

Excellent communication skills, both written and verbal, in English and Mandarin.

Familiarity with project management software and tools is advantageous.



  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    As a Senior Client Services Project Manager, you will be responsible for delivering exceptional on-site or remote instrument maintenance, calibration, certification, and repair services. Your primary focus will be on troubleshooting and restoring functionality to instruments such as Agilent GC, LC, Single Quad MSD, and Waters HPLC/UPLC systems. This role...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Role OverviewThe Client Services Project Manager III is responsible for delivering comprehensive on-site or remote support for instrument maintenance, calibration, certification, and repair services. This position emphasizes troubleshooting and rectifying issues with advanced laboratory instruments, including Agilent GC, LC, Single Quad MSD, and Waters...


  • Shanghai, Shanghai, China DuPont Sustainable Solutions Full time

    Position Overview: As a Consulting Manager, you will play a pivotal role in aligning client requirements with actionable projects. Your leadership will be essential in ensuring successful project outcomes.Key Responsibilities:Evaluate client challenges and devise tailored solutions that deliver tangible value.Engage with and manage critical stakeholders to...


  • Shanghai, Shanghai, China GLG Full time

    About the RoleGLG is seeking a Senior Associate to join our Client Solutions team in Shanghai, focusing on the healthcare industry. As a key member of our team, you will play a crucial role in exceeding commercial, development, compliance, and people targets.Key ResponsibilitiesTake ownership of a portfolio of client accounts and project teams focused on the...


  • Shanghai, Shanghai, China Wind River Full time

    ABOUT THE ROLE The Senior Account Manager will be tasked with identifying and pursuing opportunities within the Automotive OEMs, Tier 1 suppliers, and Silicon providers in the Chinese market. This role will also involve collaboration with Wind River's leadership, delivery teams, product management, sales, and marketing to pinpoint current and future business...


  • Shanghai, Shanghai, China GLG Full time

    Client Solutions Team Manager - Private Equity GLG is in search of a Client Solutions Team Manager for our Private Equity division, tasked with steering the team towards mid to long-term objectives. The ideal candidate will be strategically positioned to cultivate the Financial Services client portfolio, surpass commercial, developmental, compliance,...


  • Shanghai, Shanghai, China Mercer Full time

    Global Benefits Management – Client Service ManagerAn exciting opportunity to join a new and growing team in Asia Pacific, which is located in ShanghaiThe Global Benefits Management (GBM) team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia Pacific; this includes being a central...


  • Shanghai, Shanghai, China TMF Group Full time

    About TMF GroupTMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical...


  • Shanghai, Shanghai, China Mercer Full time

    Mercer Marsh Benefits China is seeking candidates for the following position based in the Shanghai office:Global Benefits Management – Client Service ManagerThe Global Benefits Management (GBM) team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia Pacific; this includes being a...


  • Shanghai, Shanghai, China Guidepoint Full time

    ABOUT GUIDEPOINT As a leader in connecting clients with industry expertise, Guidepoint specializes in facilitating interactions between institutional investors, global consulting firms, and corporations with professionals who possess firsthand knowledge. Our services include tailored consultations, events, surveys, and data analysis to support informed...


  • Shanghai, Shanghai, China Siegel+Gale Full time

    Senior Account Manager Siegel+Gale is a worldwide leader in brand strategy, design, and customer experience. We combine analytical insights with creative thinking, harnessing the power of simplicity to enable organizations to achieve their maximum potential. Our Vision In each of our locations, you will discover the fundamental elements of our...


  • Shanghai, Shanghai, China Clarivate Full time

    Position OverviewWe are seeking a dedicated Account Manager to enhance our team at Clarivate. This role presents a unique opportunity to engage with incoPat, a leading global patent database. The team comprises seven professionals and reports directly to the Senior Manager of Segment Sales. This group is tasked with driving sales of incoPat products across...


  • Shanghai, Shanghai, China Siegel+Gale Full time

    Account Manager Siegel+Gale is a worldwide leader in brand strategy, design, and experiential solutions. By merging analytical insights with creative flair, we harness the power of simplicity to empower organizations to achieve their utmost potential. Our Vision Within each of our locations, you will discover the fundamental elements of our success:...


  • Shanghai, Shanghai, China Turner & Townsend Full time

    Job OverviewAs a Senior Project Coordinator, you will be responsible for orchestrating the comprehensive project execution strategy, ensuring alignment with critical success factors and performance metrics to deliver optimal results for our clients.Key ResponsibilitiesEstablish Project Framework: Develop and oversee the overall project execution plan,...


  • Shanghai, Shanghai, China Turner & Townsend Full time

    Job OverviewAs a Senior Project Coordinator, you will be responsible for establishing and steering the comprehensive project execution strategy, focusing on critical success factors and key performance indicators to ensure a favorable outcome for the client.Key ResponsibilitiesProject Planning: Develop and implement a detailed project execution plan,...


  • Shanghai, Shanghai, China TÜV Rheinland Full time

    Job SummaryWe are seeking a highly skilled Senior Project Engineer to join our team at TÜV Rheinland. As a Senior Project Engineer, you will be responsible for handling projects related to safety in household appliances and achieving targets and tasks.Key Responsibilities:Manage projects to ensure quality, efficiency, and timely completion, while...


  • Shanghai, Shanghai, China TÜV Rheinland Full time

    Job SummaryWe are seeking a highly skilled Senior Project Engineer to join our team at TÜV Rheinland. As a Senior Project Engineer, you will be responsible for handling projects related to safety in household appliances and achieving targets and tasks.Key Responsibilities:Manage projects to ensure quality, efficiency, and timely completion, while...


  • Shanghai, Shanghai, China Turner & Townsend Full time

    Job OverviewAs a Senior Project Coordinator, you will be responsible for steering the comprehensive project execution strategy, ensuring that all critical success factors and key performance indicators are established to secure a favorable outcome for our clients.Key ResponsibilitiesProject Execution: Develop and oversee the project execution plan, ensuring...


  • Shanghai, Shanghai, China GLG Full time

    Client Solutions Team Lead - Private Equity GLG is on the lookout for a Team Lead to oversee our Private Equity Client Solutions division. This role is pivotal in steering the team towards achieving both mid and long-term objectives. The ideal candidate will be instrumental in cultivating our Financial Services client portfolio, surpassing commercial,...


  • Shanghai, Shanghai, China QIMA Full time

    Job SummaryQIMA is seeking a highly organized and detail-oriented Client Service Coordinator to join our team. As a Client Service Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order processing, and maintaining strong relationships with suppliers and factories.Key...