Digital Transformation Strategist

1 month ago


Guangzhou, Guangdong, China Microsoft Full time
Unlock Customer Success with Microsoft

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager - Digital Native, you'll be at the forefront of this mission, driving customer success and growth across our Digital Cloud platforms.

Key Responsibilities
  1. Customer Relationship Management
    • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
    • Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
    • Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
  2. Technical Relevance
    • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
    • Leverages broad foundational industry and technical expertise to enable customer success.
    • Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions.
  3. Customer Success Leadership
    • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
    • Promotes the organizational and customer success strategy with customers.
    • Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy.
What We Offer
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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