Digital Transformation Consultant
3 days ago
We develop, implement and support software and IT services that enable HSBC to remain at the forefront of high-quality banking systems.
Estimated Salary: HSBCLL/GZ* (globally competitive)Job Description:As a Lead Business Analyst - Customer Journey Expert, you will play a key role in enabling the launch of new customer journeys. Your strong analytical ability and problem-solving skills will be essential in completing requirements gap analysis and impact assessments for new journeys.
You will translate scope into detailed business requirements, create user stories and document non-functional requirements. Additionally, you will assess business / operational processes and engage with market and XLOB teams.
In this role, you will work in a Sub Value Stream as part of a cross-functional agile team to deliver customer-centric journeys that deliver value to markets globally.
Required Skills and Qualifications:- Very strong analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion
- The ability to quickly understand customer, technical and operational considerations, and identify risks and opportunities etc.
- Experience of analysis/requirements management techniques , user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc.
- Experience of leading analysis activities to support the delivery of customer centric digital products and features.
- Working experience with business stakeholders and product managers on product backlogs.
- Demonstrable experience working with solution architects and engineers with a good grasp of technical concepts and considerations, APIs, Cloud infrastructure, front and backend systems, mobile & browser platforms etc.
- Highly developed communication skills, both written and verbal, to explain complex or technical issues.
- Experience of relevant tools , JIRA, Confluence, Microsoft Office suite, etc.
- Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
- Digital experience in online and mobile channels preferred
- Previous experience in banking or financial products preferred
- Strong understanding of the change delivery lifecycle
- Respectful of different cultures, working with colleagues from across all regions (North America, Latin America, Middle East, Asia Pacific and Europe).
HSBC offers a dynamic and inclusive work environment where you can grow your career and make a real difference.
About Us:At HSBC, we are committed to being where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
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