Optical Communication Applications Specialist
2 months ago
Your Role
As a Field Applications Engineer (FAE) at Molex, you will be the primary technical liaison for our customers, providing expert support through various channels including phone and email. Your expertise will guide clients in utilizing our Optical Communication Wavelength Division Multiplexing (WDM) Solutions, which encompass Optical Amplifiers, Optical Monitors, Optical Switches, and Optical Line Cards.
Key Responsibilities
- Address customer inquiries via phone and email concerning WDM product-related issues.
- Investigate, diagnose, and resolve customer network challenges associated with WDM products; provide on-site technical assistance when necessary.
- Proactively follow up with clients regarding their issues and solutions.
- Attend customer meetings and follow up on technical issues as required.
• When necessary, simulate client environments to assess the applicability of WDM products in their settings. - Document all support interactions in the company’s CRM system.
- Manage initial Return Merchandise Authorization (RMA) requests and assess the need for product returns.
- Develop training materials and conduct technical training sessions for clients.
- Analyze customer specifications and recommend suitable products that meet their requirements.
- Assist clients in designing their Optical networks and suggest appropriate WDM solutions.
• Support distributors and partners in cross-referencing third-party products with our WDM offerings.
• Collaborate with sales and marketing teams to introduce WDM products and articulate their value to potential customers. - Participate in trade shows and industry events as required.
- Stay informed about industry trends and customer needs, sharing insights with relevant internal teams.
Qualifications
- Bachelor’s degree in engineering or a related field.
- Over 8 years of experience in designing Linux embedded products and optical communication systems.
- Proficient in programming with C/C++.
- Strong background in developing software application protocols, including CLI, TL1, SNMPV2/V3, and WEB.
- Solid understanding of embedded platforms such as ARM, DSP, PowerPC, and x86.
- Expertise in software development for Linux operating systems, including applications and drivers.
Preferred Qualifications
- Knowledge of hardware and optical design principles.
- Familiarity with manufacturing processes.
- Experience with optical system integration equipment design.
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