Field Applications Engineer

1 month ago


Wuhan, Hubei, China Molex Full time

Your Role

A Field Applications Engineer (FAE) at Molex provides customer-facing technical support, recommends products and solutions, and trains partners and end-users on Optical Communication WDM Solutions. The ideal candidate will have a strong background in engineering, Linux, and C/C++ programming, with experience in designing and developing software applications and drivers.

Key Responsibilities

  • Provide technical support to customers via phone, email, and on-site visits.
  • Research, diagnose, and resolve customer network issues related to WDM products.
  • Conduct client follow-ups and issue follow-ups, and accompany customers to their sites for meetings and issue resolution.
  • Log all support cases into the company CRM and handle initial RMA inquiries.
  • Establish training materials and conduct technical training for clients.
  • Assist customers in their Optical network design and recommend appropriate WDM products.
  • Attend trade shows and industry events as needed.

Requirements

  • Bachelor's degree in engineering or computer-related field.
  • 8+ years of design experience in Linux embed products and optical communication related products.
  • Proficient in C/C++ programming and software development.
  • Good knowledge of embedded platforms, such as ARM, DSP, and x86.
  • Ability to analyze specs and suggest products that conform to those specs.

What Sets You Apart

  • Knowledge of hardware and optical design.
  • Familiarity with manufacture process and optical system integration equipment design.


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