Technical Field Service Specialist
1 month ago
Overview
Ongoing support for the installation, maintenance and repair of advanced semiconductor equipment is required. As a Technical Field Service Specialist with Onto Innovation, you will be responsible for providing exceptional customer service, troubleshooting complex issues, and ensuring seamless system operations.
About the Role
This position involves regular on-site visits to our customers' facilities to perform installations, diagnose technical issues, and provide training on the use and maintenance of our systems. You will work closely with internal teams to resolve problems and ensure timely project completion.
Responsibilities
- Provide expert technical support to customers through on-site visits, phone, and email.
- Diagnose and troubleshoot complex technical issues with semiconductor equipment.
- Perform installations, upgrades, and repairs of equipment as needed.
- Train customers on the operation and maintenance of our systems.
- Collaborate with internal teams to resolve technical issues and improve overall service delivery.
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering or related field.
- A minimum of 3 years of experience in the semiconductor industry, with a focus on technical support or field service.
- Strong understanding of semiconductor equipment and manufacturing processes.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment and travel frequently.
Compensation and Benefits
We offer a competitive salary range of $80,000 - $110,000 per year, based on experience, plus benefits including health insurance, 401(k) matching, and opportunities for professional growth and development.
About Onto Innovation
Onto Innovation is a leading provider of process control solutions for the semiconductor industry. We are committed to delivering exceptional customer service, innovative technologies, and a collaborative work environment that values diversity and inclusion.
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