Technical Support Specialist

2 months ago


Wuhan, Hubei, China ASML Full time

About the Position


The Customer Support organization at ASML is responsible for the installations, qualification, repair and maintenance of our systems at customer sites.


As a Field Service Engineer, you will execute regular and irregular maintenance activities with considerable independency and under limited supervision.


Key Responsibilities



  • Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
  • Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution.
  • Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
  • Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
  • Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

Requirements



  • Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
  • Experienced in technical industry is required and/or semiconductor industry experience preferred.
  • Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
  • Has complete knowledge on product functionality of the main modules/sub-modules.

About ASML


ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.


We recognize that diversity and inclusion is a driving force in the success of our company.



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