Technical Support Specialist
2 months ago
About the Position
The Customer Support organization at ASML is responsible for the installations, qualification, repair and maintenance of our systems at customer sites.
As a Field Service Engineer, you will execute regular and irregular maintenance activities with considerable independency and under limited supervision.
Key Responsibilities
- Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
- Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution.
- Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
- Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
- Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
Requirements
- Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
- Experienced in technical industry is required and/or semiconductor industry experience preferred.
- Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
- Has complete knowledge on product functionality of the main modules/sub-modules.
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
We recognize that diversity and inclusion is a driving force in the success of our company.
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