Technical Equipment Specialist

1 month ago

Wuhan, Hubei, China Maquet (Shanghai) Medical Equipment Co., Full time

About the Role:

We are seeking a highly skilled Technical Equipment Specialist to join our team in Shanghai. In this role, you will be responsible for installing, maintaining, and repairing medical equipment at customer sites.

Job Responsibilities and Essential Duties:

  • Conduct installation preparation, installation, and equipment debugging (mainly including sterilizers and cleaning machines) and acceptance at the customer's site, understand the structure, function, and working principle of each product
  • Be responsible for repairing, maintaining, and updating customer equipment
  • Improve customer satisfaction through professional services and participation in service process improvement and service brand building to
  • Provide customers with product-related operation and technical guidance
  • Protect company assets and maintain test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order
  • Complete on-site equipment updates as required by the company

Performance Improvement and Documentation:

  • Be responsible for tracking customer accessory sales and receiving payments
  • Be responsible for filling out relevant work reports and documents
  • Assist relevant colleagues in developing the after-sales market
  • Document all activities in accordance with service policies and procedures, including customer products complaint, adverse event feedback, and tracking

Minimum Requirements:

  • College degree or above in mechanical, electrical automation, or electromechanical integration related majors
  • A minimum of 2 years' experience in a field service role in medical devices/pharmaceutical industry, technical repair or related technical field. Sterilizer and washer products background is preferable

Required Knowledge, Skills and Abilities:

  • Certain ability in reading and expression in English. Be capable of reviewing and understanding electrical drawings and technical documentation written in English
  • Customer-oriented, critical thinking, and problem-solving ability, a high level of self-study, and strong team spirit
  • Good verbal and written communication skills
  • Well-organized, able to carry out tasks with minimum supervision
  • Basic to intermediate Microsoft office skills in Word, Excel, and Outlook, etc.
  • Proficient in using schematics, systems diagrams, and repair/replacement procedures
  • Knowledge of applying special software tools, such as AutoCAD preferred
  • Holding a genuine interest in people and be able to deal with customers in a friendly manner, often within stressful situations
  • Be self-motivated, be able to work flexibly and under pressure in a dynamic and changing environment
  • Be able to cultivate a positive rapport with the customer, demonstrating first-class interpersonal skills in a courteous and professional manner at all times

About Us:

At Getinge, we believe that every person and community should have access to the best possible care. We provide hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. Our offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. We employ over 12,000 people worldwide and sell our products in more than 135 countries.

Salary: Estimated salary for this position is approximately ¥220,000 - ¥300,000 per year, depending on qualifications and experience.

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