Technical Support Specialist for ASML Systems

1 month ago


Wuhan, Hubei, China ASML Full time
About the Role

The Field Service Engineer 2 plays a crucial part in ensuring seamless operations of ASML systems at customer sites, offering expert technical assistance and support.

This role requires the engineer to possess a BSc degree in a relevant technical field or equivalent experience. Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software is also essential.

Responsibilities
  1. Gather all relevant information for problem-solving and analyze it using available means.
  2. Decide on an initial approach to solve problems and execute it, consulting with others when necessary.
  3. Hand over problems or problem aspects to others (2nd line support), document and package all data relevant for problem resolution.
  4. Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
  5. Arrange for all necessary parts, tools, equipment, and information/knowledge before executing procedures.
  6. Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment.
Requirements
  • Bachelor's degree in Electrical Technology, Mechatronics, Mechanical Engineering, or equivalent experience.
  • Experience in technical industry, semiconductor industry experience preferred.
  • Excellent knowledge of product functionality of main modules/sub-modules.
  • Strong skills in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Estimated Salary Range

Based on industry standards and location, the estimated salary range for this role is between $80,000 and $120,000 per year, depending on qualifications and experience.

About ASML

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are driving forces in the success of our company.



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