Senior Service Specialist

3 weeks ago

Wuhan, Hubei, China Lam Research Full time

Lam Research is seeking a seasoned Field Service Engineer to join our Customer Support Business Group. As a key member of our team, you will be responsible for delivering exceptional customer support throughout the lifecycle of our customers' equipment.

The Group You'll Be A Part Of

Our Customer Support Business Group is dedicated to enabling our customers with premier customer support. We drive performance, productivity, safety, and quality of our customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

As a Field Service Engineer at Lam, you will be on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. Your work will go beyond installations and troubleshooting; it will ensure the operational excellence of our complex semiconductor equipment.

What You'll Do

  • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
  • Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
  • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
  • Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
  • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  • Troubleshoot and create customer response action plans to support customer needs.
  • Transparently discuss opportunities and challenges with customer to increase trust.
  • Provide technical instruction and mentoring for more junior engineers.

Who We're Looking For

Minimum Qualifications:

  • Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problem-solving skills.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is an equal opportunity employer. We are committed to and reaffirm support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

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