Customer Service Specialist
1 month ago
About Us
At Alfa Laval, we pride ourselves on accelerating success for our customers, people, and the planet. Our driving force is to innovate and overcome even the toughest challenges.
We are a diverse and inclusive workplace based on care and empowerment, where you can thrive and make a real difference. We're constantly pushing the boundaries of sustainability and developing solutions that tackle the world's most pressing environmental issues.
Your Key Responsibilities
- Execute maintenance and minor repairs on standard products at customer sites efficiently.
- Investigate and resolve technical problems on standard products at customer sites promptly.
- Prepare service jobs to be executed or resolved as quickly as possible.
- Follow up on actions and promises made to customers with professionalism.
- Write detailed service reports on site and obtain customer signatures.
- Update our IT system with relevant service execution information.
- Report any unsafe practices, incidents, or areas for continuous improvement.
- Capture installed base data on site and communicate sales opportunities to our sales team.
- Proactively recommend spare purchases to customers.
- Execute services in our Service Centres if required.
Your Skills and Qualifications
- A strong background in mechanical maintenance and repair.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- The ability to work independently and as part of a team.
- A proactive approach to identifying and addressing potential issues.
Our Offer
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on location and experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you
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