Field Service Specialist

3 weeks ago


Wuhan, Hubei, China Alfa Laval Full time

About the Role

At Alfa Laval, we're committed to accelerating success for our customers, people, and planet. As a Field Service Specialist, you'll play a crucial part in this mission.

Your Key Responsibilities

  • Execute maintenance and minor repairs on standard products at customer sites.
  • Investigate and resolve technical problems on standard products at customer sites.
  • Prepare service jobs to execute or resolve at the shortest possible time.
  • Follow up on actions and promises made to customers.
  • Write service reports on site and obtain customer signatures.
  • Update service execution IT systems with relevant information.
  • Report unsafe practices, incidents, and work for continuous improvement.
  • Capture Installed Base on site and communicate sales opportunities to the sales organization.
  • Make proactive recommendations to customers for spare purchases.
  • Execute services in our Service Centres if required.

What We Offer

We care about diversity, inclusion, and equity in our recruitment processes. We also believe that behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you'll be invited to play the assessment games.



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