Field Service Engineer

2 weeks ago

Wuhan, Hubei, China Onto Innovation Full time

At Onto Innovation, we are seeking a highly skilled Field Service Engineer to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our complex equipment and systems.

Key Responsibilities:

  • Install and commission equipment at customer sites, ensuring timely and efficient completion of projects.
  • Diagnose and troubleshoot complex technical issues, providing effective solutions to customers.
  • Collaborate with customers to understand their needs and provide tailored support and training.
  • Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
  • Stay up-to-date with the latest technologies and industry developments, applying this knowledge to improve our services and support.

Requirements:

  • Bachelor's degree in a relevant engineering field, such as electrical, mechanical, or computer engineering.
  • Minimum 3 years of experience in the semiconductor industry, with a strong background in technical support and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.

What We Offer:

  • Competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with employer match.
  • Opportunities for professional growth and development, with training and support to help you succeed in your role.
  • A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.
  • Recognition and rewards for outstanding performance and contributions to the company.

Equal Opportunity Employer:

Onto Innovation is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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