Technical Support Specialist
6 days ago
Axiom Technologies, a leading IT Services partner, is seeking an experienced Desktop Support Officer to join our team. This role offers an exciting opportunity to provide top-notch customer support and technical expertise to medium to large-scale enterprises.
About the RoleWe are looking for a skilled professional who can provide exceptional customer service, troubleshoot technical issues, and deliver high-quality service to our clients. The successful candidate will be responsible for:
- Providing timely and effective support for designated equipment
- Answering client queries in a professional and courteous manner
- Meeting established service level agreements for each client
- Ensuring customer satisfaction through prompt resolution of technical issues
To be successful in this role, you will need:
- At least 3 years of relevant experience in desktop support or a related field
- Strong knowledge of Windows operating systems (XP, Vista, 7, 10), Microsoft Office applications, and PC/Laptop hardware
- Excellent communication and problem-solving skills
- Ability to work overtime as required
- Valid driver's license and ability to drive long distances
In addition to a competitive salary, we offer a range of benefits, including:
- An estimated annual salary of $70,000 - $90,000, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
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