Technical Support Specialist

6 days ago


Shenzhen, Guangdong, China Axiom Technologies Full time
Job Description

Axiom Technologies, a leading IT Services partner, is seeking an experienced Desktop Support Officer to join our team. This role offers an exciting opportunity to provide top-notch customer support and technical expertise to medium to large-scale enterprises.

About the Role

We are looking for a skilled professional who can provide exceptional customer service, troubleshoot technical issues, and deliver high-quality service to our clients. The successful candidate will be responsible for:

  • Providing timely and effective support for designated equipment
  • Answering client queries in a professional and courteous manner
  • Meeting established service level agreements for each client
  • Ensuring customer satisfaction through prompt resolution of technical issues
Requirements

To be successful in this role, you will need:

  • At least 3 years of relevant experience in desktop support or a related field
  • Strong knowledge of Windows operating systems (XP, Vista, 7, 10), Microsoft Office applications, and PC/Laptop hardware
  • Excellent communication and problem-solving skills
  • Ability to work overtime as required
  • Valid driver's license and ability to drive long distances
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • An estimated annual salary of $70,000 - $90,000, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development


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