Customer Engagement Technical Specialist

2 days ago


Shenzhen, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

Job Overview

KLA-Tencor International Trade (Shanghai) Co. Ltd is seeking a skilled technical professional to join our Measurement, Analytics and Control group (MACH) as a Customer Engagement Technical Specialist.

Main Responsibilities

  • Provide technical support to customers, executing detailed tool installation/upgrade test plans.
  • Diagnose and resolve routine to moderately complex customer problems, documenting technical solutions and creating best known methods (BKMs) on supported products.
  • Deliver advanced operational training to customers, ensuring they have the necessary skills to effectively utilize our solutions.
  • Collaborate with cross-functional teams to develop leading-edge solutions for patterning process analytics and control technologies.
  • Support the preparation and demonstration of products to the customer base, gathering feedback and competitive information as needed.

Requirements

  • MS/BS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
  • Proficient in computer applications for data presentation and analysis, with strong communication skills and the ability to effectively convey ideas through oral and written communications.
  • Ability to multitask in a constantly changing work environment, with a responsible working attitude and a strong team player mentality.
  • Good working knowledge of customer processing knowledge, various applications, and defect detection, metrology, process control, and yield management principles.


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