Customer Engagement Application Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Customer Engagement Application Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our team, you will be responsible for providing technical support and executing detailed tool installation/upgrade test plans.
Key Responsibilities
- Respond to routine customer requests.
- Provide technical support and execute detailed tool installation/upgrade test plans.
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
- Provide basic operational training to customers.
- Execute project with supervision from manager or project lead.
- Support preparation and demonstration of products to the customer base.
- Upon reaching L2 product certification, assist training activities of new engineers.
- Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD.
- Gather gap analysis and fab profile information to region RPM and/or TD.
- Lead small projects.
- Provide support during H2H, collaborations, beta projects, and gap analysis.
- Contribute to SW development for engagement projects with division.
- Execute detailed customer wafer characterization with minimal supervision.
- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
- Document technical solution and create best known methods (BKMs) on supported products.
- Lead preparation and demonstration of products to the customer base.
- Provide advanced operational training to customers.
Requirements
- MS/BS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
- Proficient in computer applications for data presentation and analysis.
- Ability to effectively convey ideas through oral and written communications.
- Proficient in the English language.
- Ability to multitask in a constantly changing work environment.
- Responsible working attitude and should be a team player.
- Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of circumstances) of customer processing knowledge.
- Good working knowledge of various applications.
- Ability to diagnose and resolve basic customer issues.
- Strong communication skills especially technical writing skills.
Preferred Qualifications
- IC Fab process development experience is a plus.
- Knowledge in defect detection, metrology, process control and yield management is a plus.
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