Customer Engagement Application Engineer

1 day ago


Shenzhen, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

Job Summary

KLA-Tencor International Trade (Shanghai) Co. Ltd is seeking a highly skilled Customer Engagement Application Engineer to join our team. As a key member of our Measurement, Analytics and Control group, you will be responsible for providing technical support and executing detailed tool installation/upgrade test plans. You will also perform routine problem diagnosis and problem resolution for wafer characterization at customer site, provide basic operational training to customers, and execute projects with supervision from manager or project lead.

Responsibilities

  • Respond to routine customer requests and provide technical support
  • Execute detailed tool installation/upgrade test plans and perform routine problem diagnosis and problem resolution for wafer characterization at customer site
  • Provide basic operational training to customers and execute projects with supervision from manager or project lead
  • Support preparation and demonstration of products to the customer base and gather and feedback competitive information to region RPM and/or TD
  • Lead small projects and provide support during H2H, collaborations, beta projects, and gap analysis
  • Contribute to SW development for engagement projects with division and execute detailed customer wafer characterization with minimal supervision

Requirements

  • MS/BS with 1-3 years experience or equivalent combination of education and experience in engineering applications
  • Proficient in computer applications for data presentation and analysis and ability to effectively convey ideas through oral and written communications
  • Proficient in the English language and ability to multitask in a constantly changing work environment
  • Responsible working attitude and should be a team player with good working knowledge of customer processing knowledge and various applications


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