Customer Engagement Application Specialist

1 month ago


Shenzhen, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Title: Customer Engagement Application Engineer

At 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司, we're pushing the limits of nanotechnology to keep the digital revolution rolling. Our Measurement, Analytics and Control group (MACH) is looking for talented engineers to join our team.

Job Summary

We're seeking a Customer Engagement Application Engineer to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations. As a member of our MACH team, you'll work across functions to solve the most complex technical problems in the digital age.

Responsibilities
  • Respond to routine customer requests and provide technical support.
  • Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
  • Provide basic operational training to customers.
  • Execute project with supervision from manager or project lead.
  • Support preparation and demonstration of products to the customer base.
  • Assist training activities of new engineers.
  • Gather and feedback competitive information to region RPM and/or TD.
  • Lead small projects and provide support during H2H, collaborations, beta projects, and gap analysis.
  • Contribute to SW development for engagement projects with division.
Requirements
  • MS/BS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
  • Proficient in computer applications for data presentation and analysis.
  • Ability to effectively convey ideas through oral and written communications.
  • Proficient in the English language.
  • Ability to multitask in a constantly changing work environment.
  • Responsible working attitude and should be a team player.
  • Good working knowledge of customer processing knowledge and various applications.
Preferred Qualifications
  • IC Fab process development experience is a plus.
  • Knowledge in defect detection, metrology, process control and yield management is a plus.


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