Complaint Resolution Specialist
1 month ago
HSBC is a leading global financial services organization, with operations in over 80 countries and territories. Our Wealth and Personal Banking business combines Retail Banking and Wealth Management, as well as Global Private Banking, to provide a comprehensive range of products and services to our customers.
We are currently seeking an experienced professional to join our team as a Complaint Resolution Specialist. In this role, you will play a critical part in ensuring that our customers receive the highest level of service and that their complaints are resolved efficiently and effectively.
The key responsibilities of this role include:
- Re-engaging dissatisfied customers and managing and solving end-to-end complaint processes
- Providing complete resolution at the first point of contact
- Acting on and completing assigned complaints within agreed timelines
- Delivering what is promised in line with customer expectations
To be successful in this role, you should possess the following skills and qualifications:
- A minimum college degree and be of a legal working age
- Proficiency in English language
- Flexibility, customer-centricity, and the ability to thrive in a team environment, seeking feedback and open to development
- Takes pride in delivering what is promised in line with customer and service expectations
- Ability to work in a high-volume, fast-paced environment
- Proficiency with personal computers and basic software packages and specialized applications
- Excellent communication skills and polite and friendly at all times
- Patient and empathetic
- Knowledge expert who has the ability to teach/mentor others
This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. The estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.
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