Front Office Operations Manager

3 weeks ago


Nanjing, Jiangsu, China Marriott International Full time

Job Summary:


As a Front Office Manager at Marriott International, you will play a crucial role in ensuring exceptional customer service and maximizing the financial performance of the department. You will assist the Front Office Manager in supervising staff, directing and working with managers and employees to carry out procedures, and ensuring an efficient check-in and check-out process.


Candidate Profile:


We are seeking a highly motivated and organized individual with a high school diploma or GED, and at least 2 years of experience in the guest services, front desk, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also acceptable without prior work experience.


Key Responsibilities:


Our ideal candidate will be responsible for maintaining guest services and front desk goals, supporting the management of the front desk team, and ensuring exceptional customer service. You will also be responsible for implementing customer recognition and service programs, training staff, and monitoring adherence to credit policies and procedures. Additionally, you will support human resource activities, including coaching, mentoring, and facilitating employee progress.


What We Offer:


We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


Marriott International is an equal opportunity employer.


We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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