IT Operations Manager

6 days ago


Nanjing, Jiangsu, China Ford Motor Company Full time
Job Title: NTC IT Ops Lead

The NTC IT Ops Lead role is a critical position within the Ford Motor Company, responsible for overseeing the overall Enterprise Technology Operations. This includes ensuring the security, safety, and compliance of our technology infrastructure, as well as making strategic decisions regarding global solutions and communication.

Key Responsibilities:
  • Manage and maintain multiple infrastructure environments, including OS, hardware, data center, security, network, voice, mobile devices, and end-user applications.
  • Experience in Linux/Windows server management, network LAN/WAN, Cisco firewall and switch configuration, and management.
  • Proficient in Microsoft Office 365 and Cisco Webex products, including Microsoft Excel, SharePoint, Power Automate, Webex, and Intune Services.
  • Maintain IT security, compliance, and control, with a focus on global best practices.
  • Provide end-user support over a wide range of environments, with a helpdesk mindset and desk-side services background.
  • Collaborate with local and global team members, requiring good communication and interpersonal skills.
  • Experience with IT standard process (ITIL) and project management (PMP) is preferred.
Requirements:
  • Bachelor's Degree or equivalent academic qualification in Computer Science, Information Systems, or related fields.
  • 3-5 years of experience in a corporate IT department, with a focus on end-user support and infrastructure management.
  • ITIL certificate and CCNA certificate are preferred.

This role requires regular deployment of ET operations maintenance and attending phone meetings with global teams. Willingness to work outside of normal business hours is required.



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