Customer Service Specialist

4 weeks ago


Beijing, Beijing, China AIA Full time

About AIA

AIA is committed to creating a healthier, more sustainable future for everyone.

About the Role

As a Customer Service Specialist, you will be responsible for providing exceptional service to customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide product and service information to customers and agents
  • Identify opportunities to upsell and increase income streams from customer relationships
  • Recommend and implement programs to support customer needs
  • Resolve customer claims and complaints
  • Develop initiatives to proactively inform and educate customers
  • Coordinate customer surveys with the marketing team and develop improvement plans

Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What We Offer

AIA offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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