Customer Experience Specialist

1 month ago


Beijing, Beijing, China DBS Bank Full time

Customer Experience Specialist

As a Customer Experience Specialist at DBS Bank, you will contribute to the development and implementation of customer experience programs that drive business growth and customer satisfaction. Your role will involve working closely with stakeholders to identify and address customer pain points, and developing strategies to improve the overall customer experience.

Key Responsibilities:

  • Contribute to the development and implementation of customer experience programs
  • Work closely with stakeholders to identify and address customer pain points
  • Develop strategies to improve the overall customer experience
  • Lead the organization of staff activities to improve staff journeys and experiences
  • Participate in meetings to discuss customer experience initiatives and goals

Requirements:

  • Bachelor's degree or above
  • At least 3 years' experience in institutional banking
  • Proficient in English
  • Effective communication and problem-solving skills
  • Positive attitude towards teamwork

Location: China-PRC - Shanghai

Job Type: Full-time



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