Customer Experience Strategist

4 weeks ago


Beijing, Beijing, China Ikea Full time

Are you passionate about creating exceptional customer experiences?

About this role

We are seeking a highly skilled Customer Experience Strategist to join our team at IKEA. As a key member of our team, you will play a crucial role in developing and implementing customer experience strategies that drive business growth and sustainability.

Key responsibilities
  • Create customer-centric programs and initiatives that enhance the overall meeting place experience
  • Collaborate with internal stakeholders to develop commercial offers, partnerships, and services that meet customer needs
  • Analyze customer behavior and preferences to inform strategic decisions and optimize customer journeys
  • Work closely with external partners to identify and implement innovative solutions and projects that elevate the customer experience
About the role

This is a unique opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real impact on customer satisfaction and loyalty.

The ideal candidate will have a deep understanding of customer experience principles, excellent communication skills, and the ability to think creatively and strategically.

What we offer

In addition to a competitive salary range of $80,000 - $110,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

As a valued member of our team, you will also have access to ongoing training and development opportunities to help you grow your career.



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