Enhance Customer Experience as Premier Relationship Officer

2 weeks ago


Beijing, Beijing, China HSBC Full time
Wealth and Personal Banking Opportunities

HSBC Wealth and Personal Banking is a global business that combines Retail Banking and Wealth Management, providing a global wealth management service with assets worth trillions. Our dedicated team serves millions of customers worldwide, offering a range of personal banking products and services, including bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, and wealth management services tailored to meet customer needs.

Key Responsibilities:
To effectively manage and handle all HSBC Premier (HP) and zero-balance HP accounts, ensuring seamless follow-up work and timely deposit from Home Mortgage Loan (HML) customers with below-threshold balances for preferential interest rates. To provide exceptional customer service by answering incoming HP phone calls, handling messages, and ensuring HP gift redemption processes run smoothly.

Requirements:
To succeed in this role, candidates should possess a Bachelor's degree, a minimum of 1-2 years' work experience in sales or customer-facing roles, excellent communication and selling skills, a good understanding of Retail Banking and Wealth Management products and services, and strong English language proficiency. Additionally, candidates should be well-organized, have a nice personality, and be able to work effectively in a team environment.

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