Customer Service Representative

1 month ago


Beijing, Beijing, China PEOPLECERT Full time

We are looking for a highly skilled and dedicated Customer Service Representative to join our team at PeopleCert.

The successful candidate will be responsible for delivering exceptional customer service and support to our clients across the globe, ensuring their queries are handled efficiently and effectively.

Job Description:

We offer a dynamic and challenging environment where you can grow your skills and expertise as a Customer Service Representative.

About the Role:

  • Deliver exceptional customer service through inbound calls, emails, and chats.
  • Handle customer inquiries in a professional and timely manner.
  • Work effectively in a team environment to achieve shared goals and objectives.
  • Develop strong relationships with internal stakeholders and external partners.
  • Continuously improve processes and procedures to enhance customer experience.

Requirements:

  • Bachelor's degree in any discipline (an asset).
  • Minimum 1 year of experience in a similar role or function.
  • Prior experience in the certification of persons and/or training and exam fields would be considered an advantage.
  • Excellent communication skills in English (native-like or C2 level certification desired).
  • Advanced computer literacy is required (ECDL Advanced level certification would be considered a plus).

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per annum, depending on location and experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement.

Location: Our office is located in [insert location]. We are open to remote work arrangements.

About PeopleCert:

We are a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams.



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