Customer Service Representative

1 month ago


Beijing, Beijing, China PeopleCert Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at PeopleCert. This role involves handling customer inquiries and providing excellent support through various channels, including phone, email, chat, and social media.

Key Responsibilities
  • Respond to customer queries in a timely and professional manner.
  • Provide solutions to customer issues and concerns.
  • Work effectively in a team environment to achieve common goals.
  • Develop and maintain knowledge of products and services to provide accurate information to customers.
Requirements
  • Bachelor's degree in any discipline.
  • Minimum 1 year experience in a similar position or function.
  • Excellent command of the English language (native-like or C2 level certification desired).
  • Advanced computer literacy is required.
  • Excellent interpersonal, verbal, and written communication skills.
What We Offer
  • A competitive salary of $40,000 - $60,000 per annum, depending on location.
  • Opportunities for career growth and development.
  • A dynamic and fun work environment.
  • Complimentary coffee and tea in all our premises.
  • Huge learning experience in using best practices and global environment.


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