Customer Service Representative

2 weeks ago


Beijing, Beijing, China PeopleCert Full time

Customer Service Role Overview

About the Job:

PeopleCert is seeking a highly skilled Customer Service Agent to join our team. As a key member of our support team, you will be responsible for handling customer inquiries and providing exceptional service across various channels.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate and concise product information to customers.
  • Resolve customer complaints and issues effectively.
  • Collaborate with internal teams to improve customer satisfaction.
  • Stay up-to-date with product knowledge and training requirements.

Requirements:

  • Bachelor's degree in any field.
  • Minimum 1 year of customer service experience.
  • Excellent communication and problem-solving skills.
  • Fluency in English (native-like or C2 level certification desired).
  • Advanced computer literacy is required.

What We Offer:

  • International work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Complimentary coffee and tea in our premises.

Join us at PeopleCert and become part of a dynamic team that creates world-leading software products.



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