International Payment Specialist
3 weeks ago
Ebury is a leading FinTech firm that offers a range of innovative products and services to facilitate international payments and trade. We are seeking a highly skilled International Payment Specialist to join our team in Shenzhen.
The successful candidate will be responsible for providing exceptional support to our merchants, addressing their queries and concerns in a timely and professional manner. This will involve working closely with internal teams to resolve transaction issues, coordinate with payment operations, and provide guidance on how to utilize our merchant dashboards.
We are looking for a candidate with a strong background in merchant support or a similar role, with excellent communication skills and a proven ability to work in a fast-paced environment. The ideal candidate will have a bachelor's degree or above, with 1-3 years of experience in a high-growth PSP, Fintech, or Neobank.
Responsibilities:
- Respond to merchants' enquiries and resolve issues in a timely manner
- Communicate with internal teams to coordinate transaction issues and settlement processing
- Provide guidance on how to utilize our merchant dashboards and tools
- Collect supporting documents from merchants for future reference
Requirements:
- Bachelor's degree or above
- 1-3 years of experience in merchant support or a similar role
- Excellent communication skills in English and Mandarin
- Ability to work in a fast-paced environment
About Ebury:
Ebury is a hyper-growth FinTech firm that offers a range of innovative products and services to facilitate international payments and trade. We are committed to making payments and trade easier, faster, and more convenient for our clients.
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