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Network Services Analyst
2 months ago
We are seeking a highly skilled Network Services Analyst to join our team at Corning. As a key member of our IT department, you will be responsible for providing technical expertise and support for our network infrastructure.
Key Responsibilities- Optimize and document IT processes and delivery of network service support.
- Review and report lifecycle management status for network hardware, software, and WAN circuits.
- Ensure compliance with operating policies and procedures, identify service and process gaps, and implement remediation.
- Collaborate with network, other IT service lines, corporate leadership, vendors, and service providers to achieve business objectives.
- Monitor and troubleshoot network environment, hardware, circuit capacity, and performance.
- Coordinate reporting on environment health, operational support, and security compliance.
- Track network tasks and efforts, ensuring quality and timely completion.
- Manage asset inventory, ensuring it is current, complete, and accurate.
- Monitor and troubleshoot fault isolation and recovery of failed network components or services.
- Review operations guides and runbooks for currency, completion, and compliance.
- Maintain alignment with network planning, capacity management, and deployment of support initiatives.
- Ensure network service quality meets performance objectives, SLAs, security/vulnerability compliance measures, and time and cost requirements.
- Provide input to service line and organizational leadership to formulate monthly, quarterly, and yearly service metrics or other major business objectives.
- Assist with continuous improvement, cost reduction, and capital projects.
- Lead initiatives and efforts as assigned.
- 4-year degree or equivalent combination of education and experience.
- 3+ years prior experience with infrastructure service support monitoring, management, and processes.
- Prior experience supporting and troubleshooting IT services, devices, functions, tools, processes in a corporate environment.
- Prior experience tracking tasks, work efforts, and initiatives to ensure successful delivery.
- Solid understanding of infrastructure environments and how they work.
- Proven ability to think through problem management, visualize solutions, and drive to resolution.
- Experience maintaining thorough documentation for design and planning.
- Ability to work with staff within and outside of the IT Department.
- Solid communications ability, with great interpersonal and influencing skills.
- Must be able to work in a team environment and motivate others.
- Must be flexible and ready to absorb new skills and techniques.
- Must be willing to be available for occasional off-hour engagement and activity.
- Competency in Microsoft Office Suite applications.
- Excellent technical analysis, problem-solving, and business relationship skills.
