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Retail Operations Excellence Manager
2 months ago
Job Summary:
We are seeking a highly skilled Retail Operations Excellence Manager to join our team at adidas. As a key member of our retail operations team, you will be responsible for driving excellence in our retail stores across all regions.
Key Responsibilities:
- Rostering System & Workforce Management:
- Lead the transition to a new scheduling system for our 400 direct-operated stores, ensuring a seamless integration with IT, HR, GBS, NTP, and other departments.
- Manage the project from planning and execution to completion, with minimal disruption to store operations.
- Ensure a smooth system switchover and implementation, maintaining continuity and efficiency in store scheduling, attendance, and leave management.
- Identify areas for improvement in the new rostering and attendance system, proposing enhancements that align with our operational goals.
- Provide training and support to ensure all stakeholders are well-versed in the new system, facilitating a successful transition and adoption across all stores.
- Process Management:
- Work with our Global Retail Operations team to implement HOR2.0 across 500+ stores.
- Develop and maintain operational excellence, focusing on procedures and related projects to achieve higher standards and consistency in our stores.
- Analyze, optimize, and develop process flows, SOPs, and operations tools for every store checkpoint.
- Oversee the regular release and update of Global Store Operations Manuals and Policies.
- Continuously review and improve processes to reduce complexity and enhance productivity.
- KPIs:
- Shared Retail Team KPIs include Topline and Bottom line of our Own Retail business.
- Individual performance KPIs will be defined.
Requirements:
- Minimum 3-5 years' experience in marketing/retail department of a global consumer goods company.
- Minimum 5 years of experience with at least 3 years in Retail Excellence.
- Bachelor's degree required and advanced degree in business or related fields preferred.
- Fluent Mandarin and English required.