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Retail Operations Excellence Manager

2 months ago


Shanghai, Shanghai, China adidas Full time

Job Summary:

We are seeking a highly skilled Retail Operations Excellence Manager to join our team at adidas. As a key member of our retail operations team, you will be responsible for driving excellence in our retail stores across all regions.

Key Responsibilities:

  • Rostering System & Workforce Management:
    • Lead the transition to a new scheduling system for our 400 direct-operated stores, ensuring a seamless integration with IT, HR, GBS, NTP, and other departments.
    • Manage the project from planning and execution to completion, with minimal disruption to store operations.
    • Ensure a smooth system switchover and implementation, maintaining continuity and efficiency in store scheduling, attendance, and leave management.
    • Identify areas for improvement in the new rostering and attendance system, proposing enhancements that align with our operational goals.
    • Provide training and support to ensure all stakeholders are well-versed in the new system, facilitating a successful transition and adoption across all stores.
  • Process Management:
    • Work with our Global Retail Operations team to implement HOR2.0 across 500+ stores.
    • Develop and maintain operational excellence, focusing on procedures and related projects to achieve higher standards and consistency in our stores.
    • Analyze, optimize, and develop process flows, SOPs, and operations tools for every store checkpoint.
    • Oversee the regular release and update of Global Store Operations Manuals and Policies.
    • Continuously review and improve processes to reduce complexity and enhance productivity.
  • KPIs:
    • Shared Retail Team KPIs include Topline and Bottom line of our Own Retail business.
    • Individual performance KPIs will be defined.

Requirements:

  • Minimum 3-5 years' experience in marketing/retail department of a global consumer goods company.
  • Minimum 5 years of experience with at least 3 years in Retail Excellence.
  • Bachelor's degree required and advanced degree in business or related fields preferred.
  • Fluent Mandarin and English required.