Financial Systems Specialist

2 weeks ago


Shanghai, Shanghai, China Magna Full time

About the Role

As a key member of our team at Magna, we are seeking a highly skilled and motivated OneStream Support Analyst to join our dynamic and entrepreneurial environment. The ideal candidate will have a strong background in financial systems, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities

  • Provide technical support and troubleshooting assistance to end-users experiencing issues with the OneStream platform.
  • Respond promptly to customer inquiries via email or ticketing system, and ensure timely resolution of reported problems.
  • Conduct thorough root cause analysis of incidents and implement effective solutions to prevent recurrence.
  • Assist in the configuration, customization, and maintenance of the OneStream application, including user access, security settings, data integration, and system upgrades.
  • Develop and maintain documentation related to system configurations, troubleshooting procedures, and user guides.
  • Conduct end-user training sessions and develop training materials to promote user adoption and maximize system utilization.
  • Participate in system testing, including regression testing, to ensure the stability and reliability of the OneStream application.

Requirements

  • Bachelor's Degree or minimum 3+ years of experience in a corporate environment.
  • Previous experience as a support analyst or similar role, preferably with exposure to implementing enterprise systems or tools, and experience in supporting end-users.
  • Familiarity with EPM software systems, such as OneStream, Oracle Hyperion, SAP BPC, IBM Cognos TM1, or similar tools.
  • A customer-centric approach with a focus on providing satisfactory support and assistance to end-users.
  • A desire to continuously learn and improve skills in EPM software systems.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed.



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