Carbon Management Support Specialist

2 months ago

Shanghai, Shanghai, China RINA Full time

RINA is currently seeking a Carbon Management Support Specialist to enhance its operations within the Certification International Growth Division.

Role Overview

The Carbon Management Support Specialist is pivotal in overseeing administrative functions, ranging from customer database management to invoice generation, thereby facilitating seamless customer engagement and optimizing business processes.

Primary Responsibilities

1. Customer Information Management:
- Establish and uphold precise customer profiles in the database.
- Ensure that customer details are current and comprehensive.
- Address customer inquiries regarding account specifics and modifications.
2. Proposal Coordination:
- Work in tandem with business development teams to input proposals into the internal system.
- Supply customers with thorough and accurate proposal documentation.
3. Contract and Order Management:
- Oversee and refresh contracts, ensuring they are accurate and complete.
- Receive and manage customer orders, confirming their accuracy and completeness.
- Collaborate with relevant departments to ensure timely order fulfillment.
- Update customers on order progress and anticipated delivery timelines.
4. Invoice Generation:
- Create and dispatch invoices to customers based on sales orders or service agreements.
- Validate the accuracy of invoice particulars, including pricing and quantities.
- Address inquiries and discrepancies related to invoices.
5. Payment Oversight:
- Monitor and track customer payments.
- Liaise with the finance department to guarantee timely and precise payment processing.
- Resolve payment-related inquiries and issues.
6. Timesheet Oversight:
- Prompt technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed in accordance with company policies and client requirements.
7. Customer Interaction:
- Engage with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Communicate regarding invoices, payment reminders, and other pertinent updates.
8. Issue Resolution:
- Identify and address customer concerns, collaborating with other departments as necessary.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.
9. Compliance and Record Keeping:
- Ensure adherence to company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications, transactions, and invoices.

Educational Background

High School Diploma/GED in Business Administration or Finance Management.

Required Qualifications

While not always essential, prior experience in business support, customer service, or a related field can be advantageous. This may include internships, part-time roles, or volunteer experiences.
- Familiarity with RINA services is beneficial. The advisors should be eager to learn about the offerings to effectively assist commercial teams, operations, and customers.
- Basic computer skills are often necessary, including the ability to utilize customer relationship management (CRM) systems, input data accurately, and employ other relevant software tools.

Key Competencies

CLIENT FOCUS - Understand and prioritize internal and external client needs to ensure maximum satisfaction. BUILD TRUST - Value diverse opinions and remain open to different perspectives. PROMOTE SUSTAINABILITY - Demonstrate commitment by fulfilling promises as a role model. EMOTIONAL INTELLIGENCE - Recognize and manage one's own and others' emotions effectively. EMBRACE CHANGE - Actively adapt to change and leverage new circumstances. NETWORKING - Build trust-based relationships across departments and outside the organization. DECISION MAKING - Organize activities according to priorities, actions, resources, and constraints.

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