E-commerce Development Director

2 months ago

Shanghai, Shanghai, China Hermès Full time

About the Role

The E-commerce Development Manager at Hermès will be responsible for spearheading the growth of e-business across China. This strategic role involves leading multifunctional projects, enhancing user experience, and improving sales, customer operations, and omnichannel performance.

Key Responsibilities

  • Develop and implement expansive e-commerce strategies to propel business growth, invigorate online customer engagement, and boost sales.
  • Align e-commerce objectives with broader marketing tactics to enhance e-commerce sales and omnichannel performance.
  • Oversee the e-commerce ecosystem with a holistic lens, supporting processes and workflows as needed, while continuously seeking out growth opportunities and operational enhancements.
  • Pioneer the development of novel E-commerce solutions and online customer sales strategies that amplify e-business and enrich online customer experiences.
  • Unify the efforts of e-commerce pillars to ensure a cohesive and horizontally integrated strategy across e-commerce initiatives.
  • Steer and execute strategic projects as directed by line manager and top managements, ensuring alignment with overarching business goals and responsive agility to market dynamics.

Requirements

  • A proven e-commerce leader with a robust background in an omnichannel environment, showcasing a track record of success in Ecom strategy, online sales, customer operations, and project management.
  • Exceptional leadership and collaborative skills, capable of leading cross-functional teams and direct reports in a dynamic and fast-paced environment.
  • Superior analytical prowess, with proficiency in MS Office for data-driven analysis and strategic development.
  • Good communication abilities in both Mandarin and English, facilitating effective cross-cultural interactions.
  • An innovative and strategic thinker, committed to enhancing customer experiences and driving digital and e-commerce growth.
  • Visionary leadership acumen with an in-depth understanding of the e-commerce domain, adept at identifying and seizing emergent opportunities.
  • A strong, effective communicator and collaborator, skilled at forging robust internal and external partnerships.

About Hermès

Hermès is a leading luxury fashion brand with a rich history of innovation and excellence. We are committed to delivering exceptional customer experiences and driving growth through e-commerce and digital channels.

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