Enterprise Solutions Associate

2 months ago


Guangzhou, Guangdong, China AIA Full time

About AIA

AIA is driving an exciting movement to create a healthier, more sustainable future for everyone.

About the Role

As an Assistant, Corporate Solutions, you will assist the team lead in managing the insurance entry and review business, ensuring that the insurance team's daily work meets service standards, including insurance timeliness, business quality, and customer satisfaction.

This role involves:

  1. Assisting the team lead in managing the insurance entry and review business, ensuring that the insurance team's daily work meets service standards, including insurance timeliness, business quality, and customer satisfaction.
  2. Assisting in familiarizing and mastering various types of insurance products, helping branch operations and hotline colleagues resolve customer inquiries, and establishing effective communication with branches.
  3. Timely identifying and reporting system problems encountered in daily work, conducting regular work reviews, discovering and managing risks, and proposing effective suggestions for optimizing processes and improving efficiency.
  4. Providing business training for new and existing department personnel.
  5. Assisting in completing relevant work responsibilities to achieve department performance goals.

    Requirements

    The ideal candidate should have:

    1. A bachelor's degree or above; 3 years or more of experience in insurance business, with system operation experience preferred.
    2. Excellent communication and expression skills, a strong sense of customer service, and a pursuit of excellent quality.
    3. Ability to work independently, analyze problems, and solve problems.
    4. High sense of responsibility, strong learning ability, and ability to work under pressure.

    At AIA, we strive to create a healthier, more sustainable future for everyone.



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