Service Delivery Manager

1 month ago


Beijing, Beijing, China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team at Shangri-La as a Service Delivery Manager.

About the Role:

  • Service Delivery Experience: We are looking for someone with a minimum of 3 years of solid experience in IT service delivery and service management roles.
  • ITIL Knowledge: The ideal candidate will have knowledge of the IT service management standard (ITIL) and service delivery principles.
  • System Support Experience: Preferred experience in supporting integrated hospitality systems such as Opera PMS, POS, and other related systems.
  • ITIL Certification: ITIL certification is highly preferred for this role.
  • Global Environment Experience: The candidate should have experience working in a global or regional environment, supporting remote users.
  • ITSM Tools Knowledge: Knowledge of ITSM tools such as ManageEngine and ServiceNow is a plus.

What We Offer:

  • Opportunity to work with a leading hospitality company like Shangri-La.
  • Chance to develop your skills and expertise in service delivery and IT service management.
  • Collaborative and dynamic work environment.


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