Product Support Associate

2 weeks ago


Beijing, Beijing, China AppsFlyer Full time
Unlock Your Potential as a Product Support Specialist at AppsFlyer

Are you passionate about delivering exceptional customer experiences and making a real impact in the tech industry? Do you have a knack for explaining complex concepts in a simple way? We're looking for a talented Product Support Specialist to join our team at AppsFlyer

What You'll Do:
  • Provide top-notch support to our clients, addressing their product-related issues and questions with ease.
  • Collaborate closely with our Product and R&D teams to ensure our product meets the evolving needs of our customers.
  • Contribute to our knowledge base by updating it with relevant technical information to assist clients.
  • Work closely with our Customer Success Managers, Operations, and Learning & Development teams to optimize processes.
What We're Looking For:
  • A native Chinese speaker with a passion for aiding and guiding customers in a fast-paced environment.
  • Advanced proficiency in English, both written and spoken.
  • A minimum of 2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies.
  • The ability to excel in a vibrant and dynamic work environment.
Bonus Points:
  • Experience in digital marketing, with app marketing knowledge, is a big plus.
  • Familiarity or experience with documentation and internal efficiency projects.
  • Referral through an AppsFlyer team member.

We're committed to delivering exceptional client experiences through sophisticated product solutions. If you're ready to make a real difference and contribute to our growth, we'd love to hear from you



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